SummeryOfIncidents2023
Summery of Incidents 2023
Having reviewed the 10 incidents which happened from January 2023 to December 2023 we found 4 concerned staff and 6 concerned customers
Incidents concerning staff
| Incident details | Reason/Action |
|---|---|
| DA threw his dinner over carer | Home from hospital team had not given medication - this was the second time - care package handed back |
| JR was over friendly with carer | Removed carer from the call, advised family |
| PL threw water over carer | Customer would not have understood what she did was wrong |
| BA hit carer while we were providing care in hospital | Stopped providing care for customer while in hospital |
Incidents concerning customers
| Incident details | Reason/Action |
|---|---|
| JS fell while carer was there, banged his head | Guided fall /hospital for observation |
| IB non weight bearing | Urgent OT referral however not responding quickly enough and the same thing happened a week later. OT attended: hoist provided |
| IS husband shouting at his wife | Safeguarding reported but LB Bromley said all ok |
| AB medication not given one evening | Blister pack moved: Advised family |
| CS three falls in one day | Extra calls commenced |
| CS photo found on facebook | Carer dismissed |