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Gracious Care follows as a general rule that the Customer will retain control of their own money and will only turn to the company staff for help in exceptional circumstances. Gracious Care sees this both as the right of the Customer and as a means of retaining their independence and ability to choose how they live their lives.

Gracious Care also accepts that a customer might occasionally ask staff to handle money on their behalf. We also accept that a customer might lack the mental capacity to manage their own money and therefore require some help from staff with their financial arrangements. We acknowledge that these situations could place a customer at risk and we have the most stringent policies in place to reassure customers. The posibilities when handling customer money include, especially in the context of dementia, misunderstandings and possibly false allegations.  Gracious Care has considered the implications of The Mental Capacity Act 2005 in respect of any customer who might lack the capacity to make decisions over their financial transactions and affairs and our policies help to avoid those pitfalls. For example, a photo is taken when being passed a customer's cash and when the shopping and change is returned.